Privacy Policy

Timeless Tidy Ltd.
Effective Date: 28/04/2025

Timeless Tidy Ltd. ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, website, or contacting us, you agree to the terms of this policy.

1. Who We Are

Timeless Tidy Ltd.
Registered in England and Wales
16413685
Registered Address: Timeless Tidy, 86-90 Paul Street, London, EC2A 4NE
Email: [email protected]
Phone: +44 (0)2034753374

We act as a Data Controller for the purposes of data protection laws.

2. What Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, home or business address.
• Service Details: Booking history, service preferences, feedback.
• Payment Information: Payment method, transaction history (handled securely via third-party providers).
• Communication Records: Emails, text messages, phone call notes.
• Website Data: IP address, browser type, usage data (via cookies – see Section 7).

We do not knowingly collect or process data from children under 18.

3. How We Use Your Data

We only use your personal data where legally permitted. Most commonly, we use it to:

• Provide and manage cleaning services.
• Respond to enquiries and customer service requests.
• Process payments and issue invoices.
• Send booking confirmations, service updates, and follow-up messages.
• Improve our services through client feedback.
• Comply with legal or regulatory obligations.

4. Lawful Bases for Processing

We rely on the following lawful bases under the UK GDPR:

• Contractual necessity – to fulfil our agreement with you.
• Legitimate interests – e.g., improving our services, preventing fraud.
• Consent – for marketing communications (opt-in only).
• Legal obligation – for compliance with tax, health, or employment law.

5. How We Store and Protect Your Data

• Data is stored on secure UK-based or GDPR-compliant cloud servers.
• Access is restricted to authorised staff only.
• We use up-to-date encryption, password protection, and antivirus software.
• We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.

6. Sharing Your Data

We do not sell or rent your data. We may share it with trusted third parties, such as:

• Payment processors (e.g., Stripe, GoCardless).
• Booking software providers.
• Accountants or legal advisors (only as necessary).
• Regulatory authorities or law enforcement (if required by law).

All third parties are required to respect the confidentiality and security of your data.

7. Cookies and Website Usage

Our website uses cookies to enhance user experience, analyse traffic, and support functionality. You can manage cookie preferences via your browser settings.

For more details, see our Cookie Policy [link if available].

8. Your Data Protection Rights

Under the UK GDPR, you have rights including:

• Access – You can request a copy of the data we hold about you.
• Correction – You can ask us to correct inaccurate or incomplete data.
• Erasure – You can request we delete your data, subject to legal requirements.
• Objection – You can object to certain types of data processing.
• Restriction – You can ask us to pause data use in some cases.
• Data Portability – You can request your data in a portable format.

To exercise your rights, contact us at [email protected].

9. Marketing Communications

You will only receive marketing messages from us if you have opted in. You can unsubscribe at any time by clicking the link in the email or by contacting us directly.

10. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113

11. Changes to This Privacy Policy

We may update this policy from time to time. The most recent version will always be available on our website.